Research
Conversational Care is a research framework: everything we build is grounded in evidence, tested in real care settings, and shared openly so others can build too.
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Research Projects
Work in progress alongside the platform — where we think conversational care goes next, and what we still need to find out.
Futures & participation
Future of Healthcare
A conversational micro-narrative tool that helps communities reflect on healthcare experiences and imagine preferred futures — starting with South Asian communities in the UK.
Cultural appropriateness
Culturally-Appropriate AI in the Majority World
A pluriversal framework for conversational AI in health — mapping the landscape a technology has to engage with before it can be called appropriate anywhere. Built from participatory work in Latin America.
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Publications
Peer-reviewed papers, reports, and findings from our work and the wider field of conversational AI in care.
The Role of Generative Summarisation in Agent-Mediated Reflection for Youth Social Prescribing
Examines what happens when an agent summarises a young person’s own reflections back to them — and what that summarising does to the reflecting.
Proceedings of the 8th ACM Conference on Conversational User Interfaces (CUI ’26), 1–5 (2026)
Towards culturally-appropriate AI for health in the majority world: insights from participatory work in Latin America
What participatory work in Latin America shows about building health AI that fits a place, instead of arriving fully formed from somewhere else.
AI Ethics 6, 345 (2026)
AI as relational translator: rethinking belonging and mutual legibility in cross-cultural contexts
Treats AI as a translator between people rather than for them, and asks what it takes for both sides to stay legible to each other.
Extended Abstracts of the CHI Conference on Human Factors in Computing Systems (CHI EA ’26), Article 63, 1–5 (2026)
Front-end ethics for sensor-fused health conversational agents: an ethical design space for biometrics
Maps the ethical decisions that get made at the interface once a conversational agent starts drawing on biometric data.
CHI 2026 Workshop: Ethics at the Front-End — Responsible User-Facing Design for AI Systems (2026)
Conversational AI in community care: preliminary insights from a scoping review
A first sweep of the evidence on conversational AI in community care — what has been tried so far, and what still hasn’t been tested.
Proc. 38th International BCS Human-Computer Interaction Conference, 471–480 (2025)
Convivial conversational agents — shifting toward relationships
Makes the case for agents built to sustain a relationship rather than complete a task, and sketches what that shift changes.
arXiv preprint (2025)
For a full list of publications, visit Prof. Rafael Calvo’s Google Scholar profile.